Privacy policy

Last updated: September 8, 2026

ESK Care Pty Limited, trading through ESK Wholesale ("ESK", "we", "us" or "our"), operates this website and store, including all related information, content, features, tools, products and services (collectively, the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit or use our website, create or manage a wholesale account, make a purchase or other transaction, sign up for marketing communications, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymised or de-identified so that it cannot reasonably be linked to an individual.

Depending on how you interact with us, where you are located, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact information, including your name, email address, telephone number, billing address and shipping address.
Business information, including your business or trading name, business address, role or position, account details and other information you provide when applying for or managing a wholesale account.
Account information, including your username, password, account preferences and settings.
Financial and payment information, including payment method, transaction information, payment confirmation and other payment-related details. Payment information may be processed on our behalf by Shopify and other payment providers.
Transaction information, including products you view, purchase, return, exchange or cancel, items you add to your cart, and your order history.
Marketing and communication preferences, including whether you have subscribed to email or SMS marketing, your communication preferences, and information about your interactions with our marketing communications.
Communications with us, including information you provide when contacting our customer service team, submitting a form, applying for a wholesale account, responding to a survey, or otherwise communicating with us.
Device and technical information, including your IP address, browser type, device type, operating system, network information and other device identifiers.
Usage information, including information about how you access, browse and interact with our website and Services.
Marketing and advertising information, including information about advertisements or marketing communications you view, click or interact with, referral information, campaign information and information collected through cookies, pixels and similar technologies.
Inferences and preferences, such as information we may derive from your purchases, browsing activity or interactions with our Services to better understand your interests and provide more relevant content, products or marketing.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, such as when you create or apply for an account, place an order, complete a form, subscribe to email or SMS marketing, contact us, or otherwise provide information to us.
Automatically when you use our Services, including through cookies, pixels, tags and similar technologies.
From Shopify and other service providers that help us operate our website, process payments, fulfil orders, provide customer support, analyse website activity or deliver marketing communications.
From advertising, analytics and marketing partners.
From business partners, affiliates or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Managing the Services

We use personal information to operate our business and provide the Services, including to:

create, maintain and manage wholesale accounts;
review account applications;
process and fulfil orders;
process payments;
arrange shipping and delivery;
manage returns, exchanges, refunds and cancellations;
provide customer support;
communicate with you regarding your account or orders;
remember your preferences;
improve our website, products and Services; and
personalise your experience with us.

Marketing and Advertising

Where permitted by applicable law, and where required with your consent, we may use your personal information to provide marketing, advertising and promotional communications.

This may include:

sending promotional emails;
sending promotional SMS or text messages;
notifying you about new products, promotions, offers, events or other ESK news;
sending reminders about products you have viewed or expressed an interest in;
sending cart or checkout reminders where permitted;
measuring whether you open, view, click or otherwise interact with our marketing communications;
analysing the effectiveness of our campaigns;
creating audiences for advertising campaigns;
personalising the advertisements or marketing content you receive;
displaying advertisements to you on third-party websites, search engines, social media platforms or other digital services; and
understanding how customers discover and interact with ESK.

We may use information such as your email address, telephone number, purchase history, browsing activity, device information and interactions with our website or marketing communications for these purposes, where permitted by law.

We may work with marketing, advertising, analytics and technology providers to assist us with these activities.

Email Marketing

If you subscribe to our marketing emails, we may send you promotional communications about ESK products, offers, launches, educational content and other updates.

You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link included in our marketing emails.

Unsubscribing from marketing emails will not prevent us from sending you non-promotional or transactional communications where necessary, such as order confirmations, shipping notifications, account-related communications, customer service responses or important information about your relationship with us.

SMS and Text Message Marketing

If you provide your mobile telephone number and consent to receive SMS marketing from us, we may send promotional text messages to that number. These messages may include information about products, promotions, special offers, launches, reminders and other marketing communications.

Where permitted by applicable law, SMS messages may also include cart or checkout reminders based on your activity on our website.

Consent to receive marketing text messages is not a condition of purchasing any goods or services from us.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of marketing text messages at any time by replying STOP to a marketing message. After opting out, you may receive a confirmation message confirming that your request has been processed.

For assistance with SMS communications, you may reply HELP or contact us using the details provided in the Contact section below.

Opting out of SMS marketing does not necessarily prevent us from contacting you by other methods where you have separately consented to those communications. For example, unsubscribing from SMS marketing will not automatically unsubscribe you from email marketing.

We may also send non-marketing or transactional text messages where you have requested or agreed to receive them, such as messages relating to an order, delivery or account. Where required by law, we will obtain any necessary consent before sending such messages.

Mobile information collected for SMS communications will be used and disclosed in accordance with this Privacy Policy and applicable law.

Cookies, Pixels and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits and similar technologies to operate the website, remember your preferences, understand how visitors use the Services, measure performance, prevent fraud, and support our marketing and advertising activities.

These technologies may collect information such as:

IP address;
device and browser information;
pages viewed;
products viewed;
items added to a cart;
purchases;
links or advertisements clicked;
referring websites or campaigns; and
interactions with our website and marketing communications.

Some cookies and similar technologies are necessary for the website to operate. Others may be used for analytics, personalisation or advertising.

Depending on your location, you may have the right to reject or limit certain non-essential cookies or the use of your personal information for targeted advertising.

Personalised and Targeted Advertising

We may work with advertising and marketing partners to display advertisements that may be more relevant to you.

These partners may use cookies, pixels and similar technologies to collect information about your activity on our website and, where permitted, activity across other websites or services.

Depending on where you live, these activities may be considered "targeted advertising", "sharing" or a "sale" of personal information under applicable privacy laws.

Where applicable, you can opt out of the sale or sharing of personal information for targeted advertising through our data sharing opt-out page:

https://evidenceskincare-esk.com/pages/data-sharing-opt-out

We also recognise Global Privacy Control ("GPC") signals where required by applicable law. If you visit our website with a recognised GPC signal enabled, we will process that signal as an opt-out request for the applicable browser or device where required.

Other than GPC where legally required, we do not currently respond to general "Do Not Track" browser signals.

Security and Fraud Prevention

We may use personal information to:

authenticate accounts;
protect our website, customers and business;
detect, investigate and prevent fraudulent or unauthorised transactions;
identify potentially illegal, malicious or unsafe activity; and
maintain the security and integrity of our Services.

If you create an account with us, you are responsible for keeping your account credentials secure and should not share your password or other access credentials with others.

Communicating With You

We may use your information to communicate with you about your account, orders, enquiries, customer support requests, wholesale relationship and other interactions with ESK.

Legal and Compliance Purposes

We may use personal information where reasonably necessary to:

comply with applicable laws and regulations;
respond to lawful requests, court orders or legal processes;
establish, exercise or defend legal claims;
enforce our agreements, policies and terms;
investigate suspected violations of our policies; or
protect our rights, property, customers, employees or others.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including:

to Shopify, which hosts and supports our online store;
to payment processors and financial service providers;
to fulfilment, logistics, shipping and delivery providers;
to IT, cloud hosting, security and technology providers;
to customer service providers;
to email and SMS marketing providers;
to analytics providers;
to advertising and marketing partners;
to professional advisers, such as accountants, lawyers and consultants;
to our affiliates or companies within our corporate group;
when you direct us or consent to a disclosure;
in connection with a merger, acquisition, financing, reorganisation, sale of assets, insolvency or similar corporate transaction; and
where disclosure is required or permitted by law or reasonably necessary to protect our legal rights.

Our service providers may process personal information on our behalf in order to perform services for us.

Marketing and advertising partners may process information in accordance with their own privacy policies where they act independently from us.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve Shopify's services and our online store.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located in countries other than the country in which you reside.

We may also use Shopify features that use information about your interactions with our store, Shopify and other merchants to provide enhanced functionality, analytics, personalisation or advertising.

In certain circumstances, Shopify may be responsible for its own processing of your personal information.

For more information about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also be able to exercise certain privacy rights relating to Shopify's processing through the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Services

Our Services may contain links to websites, applications, social media platforms or other services operated by third parties.

If you follow a link to a third-party service, its privacy practices will be governed by its own privacy policy and terms. We are not responsible for the privacy, security, accuracy or practices of third-party websites or services that we do not control.

Information you voluntarily post or disclose through public or semi-public platforms, including social media, may also be visible to other users and third parties.

Children's Privacy

The Services are intended for business and professional customers and are not directed to children.

We do not knowingly collect personal information from children under the age at which they may legally provide consent in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the details below.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share", as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

maintain and administer your account;
provide the Services;
fulfil orders and maintain transaction records;
maintain our business relationship with you;
comply with tax, accounting and other legal obligations;
resolve disputes;
prevent fraud; and
enforce our agreements and policies.

The applicable retention period may vary depending on the nature of the information, why it was collected and applicable legal requirements.

Where personal information is no longer reasonably required, we may delete or de-identify it, subject to applicable law.

Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access or Know

You may have the right to request information about the personal information we collect, use or disclose about you and to request access to that information.

Right to Delete

You may have the right to request deletion of certain personal information we maintain about you, subject to legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format and, in some circumstances, request that it be transferred to another organisation.

Right to Opt Out of Sale, Sharing or Targeted Advertising

Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of personal information or the processing of personal information for targeted advertising.

You can exercise applicable rights through our data sharing opt-out page:

https://evidenceskincare-esk.com/pages/data-sharing-opt-out

Where required by applicable law, we also process recognised Global Privacy Control signals as opt-out requests.

Marketing Communication Preferences

You can change your marketing preferences at any time.

To opt out of email marketing, click the unsubscribe link included in a promotional email.

To opt out of SMS marketing, reply STOP to a promotional text message.

If you have separately subscribed to both email and SMS marketing, opting out of one channel will not necessarily opt you out of the other.

You can also contact us at info@eskcare.com if you require assistance updating your communication preferences.

Please note that even if you opt out of promotional communications, we may continue to send communications that are necessary to provide our Services or manage our relationship with you, including order confirmations, shipping updates, account notices, customer service communications and legally required notices.

Exercising Your Rights

You may exercise your privacy rights using the options provided through the Services or by contacting us using the details below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted, you may appoint an authorised agent to submit a privacy request on your behalf. We may require evidence that you have authorised that person to act for you and may also ask you to verify your identity directly with us.

We will not unlawfully discriminate against you for exercising your applicable privacy rights.

We will respond to valid requests within the time required by applicable law.

Complaints and Appeals

If you have concerns or complaints about how we handle your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to appeal a decision we make regarding a privacy request or lodge a complaint with an applicable privacy or data protection authority.

International Transfers

We operate internationally and use service providers that may process information in countries other than the country in which you live.

As a result, your personal information may be transferred to, stored in or processed in another jurisdiction. The privacy and data protection laws in those jurisdictions may differ from those in your country.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

For transfers from the European Economic Area or United Kingdom, where applicable, we may rely on recognised transfer mechanisms such as adequacy decisions, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement or applicable addendum, or another legally recognised transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, legal requirements or other operational reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the "Last updated" date above. We will provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, your marketing preferences, or if you would like to exercise an applicable privacy right, you can contact us at:

ESK Care Pty Limited / ESK Wholesale

Email: info@eskcare.com

Phone: 1300 884 875

Address: 13 Baker Street, Unit 20, Banksmeadow NSW 2019, Australia